Privacy Policy
Last updated: 19 August 2026
DLH Health And Wellness is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book services, make a payment or otherwise interact with us.
By using our website or services, you agree to this Privacy Policy.
Who We Are
DLH Health And Wellness is the controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the contact details published on our website.
Information We Collect
We may collect and process the following information:
• Your name
• Your email address
• Your telephone number
• Your address, where required
• Information submitted through contact, enquiry or booking forms
• Details of the services you request or purchase
• Appointment, booking and communication records
• Payment-related information, such as payment status, transaction reference and purchase details
• Website usage information, including IP address, browser type, device information and pages visited
• Marketing preferences and consent choices
We do not store full card payment details. Payments are processed securely by our third-party payment provider.
Health Information
In the future, we may ask you to provide information relating to your health, wellbeing, medical history, injuries, allergies, medications or other relevant circumstances where this is necessary to assess whether a service is suitable or to provide a safe and appropriate service.
Health information is treated as sensitive personal information and will only be collected where necessary.
Before we collect health information, we will clearly explain:
• What information we need
• Why we need it
• How it will be used
• Who may have access to it
• How long it will be kept
Where required, we will obtain your explicit consent before processing health information. You can withdraw your consent at any time, although this may affect our ability to provide certain services safely or appropriately.
How We Use Your Information
We use your personal information to:
• Respond to enquiries and requests
• Provide, manage and improve our services
• Process bookings, purchases and payments
• Send appointment confirmations, service updates and important communications
• Communicate with you about your account, booking or purchase
• Maintain accurate business, financial and service records
• Protect the security of our website and services
• Meet legal, regulatory and insurance obligations
• Send marketing communications where you have agreed to receive them
We will only use your information for the purposes for which it was collected, unless we are legally permitted to use it for another closely related purpose.
Our Lawful Bases
We process personal information using one or more of the following legal bases:
• Contract, where processing is necessary to provide services, manage bookings or process payments
• Legal obligation, where we are required to retain information for tax, accounting, insurance or regulatory purposes
• Legitimate interests, where processing is necessary to run and improve our business, respond to enquiries, prevent fraud and keep our website secure
• Consent, where you have clearly agreed to receive marketing communications or provide health information
Where we process health information, we will use an appropriate additional condition under UK data protection law, normally your explicit consent.
Payments
Payments made through our website or booking systems are processed by trusted third-party payment providers.
We may receive limited payment information, such as confirmation that a payment has been made, the amount paid, the date of payment and a transaction reference. We do not have access to or store your complete card details.
Please review the privacy policy of the relevant payment provider for information about how they process your payment details.
Marketing
We may send you information about our services, offers, events or updates where you have opted in to receive marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will not sell your personal information to third parties.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business and deliver our services. These may include:
• Website hosting and website management providers
• Booking and appointment system providers
• Payment processing providers
• Email, communication and marketing platforms
• Professional advisers, such as accountants, insurers or legal advisers
• Technology and security service providers
We only share information where necessary and require service providers to protect it appropriately.
We may also share information where required by law, regulation, court order or a valid request from a public authority.
International Transfers
Some of our service providers may store or process information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure your personal information receives an adequate level of protection in line with UK data protection law.
How Long We Keep Information
We keep personal information only for as long as necessary for the purpose for which it was collected.
We may keep some information for longer where required for legal, accounting, tax, insurance, safeguarding or dispute-resolution purposes.
When information is no longer required, we will securely delete or anonymise it.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information online is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you may have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to our use of your information where we rely on legitimate interests
• Withdraw consent at any time where we rely on consent
• Request a copy of your information in a portable format where applicable
• Complain to the Information Commissioner’s Office if you are unhappy with how we handle your information
To exercise any of your rights, please contact us using the contact details on our website.
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Cookies
Our website may use cookies and similar technologies to help it function properly, improve performance, understand visitor behaviour and provide a better user experience.
You can manage cookie preferences through your browser settings or any cookie banner displayed on our website.
Children
Our services are not intended for children unless we specifically state otherwise.
Where services are provided to a child, we may require consent from a parent or legal guardian before collecting or processing personal information.
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the date at the top of the policy will be updated.
We encourage you to review this page regularly.