TERMS & CONDITIONS
Last updated: 19 August 2026
These Terms & Conditions govern your use of the DLH Health And Wellness website and any services, appointments, programmes, products or payments made available by DLH Health And Wellness.
By using our website, making a booking, purchasing a product or service, or otherwise engaging with us, you agree to these Terms & Conditions.
About Us
DLH Health And Wellness provides health, wellness and wellbeing-related services.
The details of available services, prices, appointment options and relevant information are displayed on our website or provided directly during the booking process.
Our Services
We aim to provide services with reasonable care and skill.
Information provided on our website, social media, emails or other communications is for general information only. It is not medical advice, diagnosis or treatment and should not be relied upon as a substitute for advice from a qualified medical professional.
You should consult an appropriate healthcare professional if you have concerns about your health, symptoms, medication, injury or any medical condition.
Your Responsibilities
You are responsible for ensuring that the information you provide to us is accurate, complete and up to date.
You must tell us about any relevant health condition, injury, allergy, medication, pregnancy or other circumstance that may affect the suitability or safety of a service.
You must follow any reasonable instructions, advice or safety guidance provided by DLH Health And Wellness.
We may refuse, postpone or stop providing a service where we reasonably believe that it would be unsafe, unsuitable or outside the scope of our services.
Bookings
Bookings may be made through our website, booking system, telephone, email or another approved method.
A booking is not confirmed until you receive confirmation from us or from our booking provider.
Please check all booking details carefully. If you need to amend a booking, contact us as soon as possible.
We may need to change, reschedule or cancel an appointment due to circumstances outside our reasonable control, including illness, emergencies, unsafe conditions or technical problems. Where this happens, we will make reasonable efforts to offer an alternative appointment.
Prices And Payment
Prices are displayed on our website or communicated before you confirm a booking or purchase.
We reserve the right to change prices at any time, but changes will not affect bookings or purchases that have already been confirmed and paid for, unless there has been an obvious pricing error.
Payment may be required in full at the time of booking or purchase unless we agree otherwise.
Payments are processed through a secure third-party payment provider. By making a payment, you confirm that you are authorised to use the chosen payment method.
If payment is not received when due, we may cancel, suspend or refuse to provide the relevant service.
Cancellations And Refunds
If you need to cancel or reschedule an appointment, please provide as much notice as possible.
Any cancellation, rescheduling and refund arrangements displayed during booking, on our website or communicated to you before purchase will apply to your booking.
Where no separate cancellation policy has been provided, we may consider refund requests on a case-by-case basis, taking account of the notice given, the nature of the service and costs already incurred.
Nothing in these Terms affects your statutory consumer rights.
Health And Safety
You must not attend an appointment if doing so would present a health or safety risk to yourself, our staff or other clients.
You should seek medical advice before participating in any service, activity, programme or recommendation if you are unsure whether it is appropriate for you.
If you experience pain, discomfort, dizziness, shortness of breath or any unexpected symptoms during a service or activity, you should stop immediately and seek appropriate medical advice.
Results And Outcomes
Individual results vary and depend on many factors, including your personal circumstances, health, lifestyle, consistency and engagement.
We do not guarantee any particular outcome, result, improvement or benefit from our services.
Website Use
You may use our website for lawful personal purposes only.
You must not:
• Use the website in a way that breaches any law or regulation
• Attempt to gain unauthorised access to the website, server or connected systems
• Introduce viruses, malware or harmful material
• Copy, reproduce, distribute or exploit website content without our written permission
• Use our website in a way that could damage, disable or interfere with its operation
Intellectual Property
All content on our website, including text, branding, logos, graphics, photographs, videos, documents and design elements, belongs to DLH Health And Wellness or is used with permission.
You may not copy, reproduce, modify, distribute or use our content for commercial purposes without prior written permission.
Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, DLH Health And Wellness is not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising from the use of our website or services.
We are not responsible for delays or failures caused by events outside our reasonable control.
Our total liability in connection with a service will not exceed the amount paid by you for that specific service, except where the law says otherwise.
Third-Party Links
Our website may include links to third-party websites, services or resources.
We are not responsible for the content, availability, privacy practices or terms of third-party websites. You use third-party websites at your own risk.
Privacy
Our use of personal information is explained in our Privacy Policy.
By using our website or services, you acknowledge that we may process personal information in accordance with that policy.
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Changes To These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website. Continued use of the website or services after changes are published means that you accept the updated Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
For questions about these Terms & Conditions, please contact DLH Health And Wellness using the contact details published on our website.